These terms describe how we structure client engagements. The specific terms of any engagement are set out in a separate signed agreement.
Last updated: June 10, 2026
These Engagement Terms describe how The Love Group, LLC (the “Firm”), a Virginia limited liability company headquartered in Gainesville, Prince William County, Virginia, structures and governs client engagements. They provide a general framework; the specific terms of any engagement are set out in a separate signed written agreement (a “Statement of Work” or “Agreement”) between the Firm and the client. Where these Engagement Terms and a signed Agreement conflict, the signed Agreement controls.
Every engagement starts with a free discovery call to determine whether there is a fit, followed by a written estimate and scope. No advisory, consulting, or execution relationship exists until a written Agreement is signed by both parties. Reviewing this Site, exchanging emails, or holding a discovery call does not by itself create an engagement.
The Firm advises and executes. Depending on the engagement, services may include strategy, advisory, operational execution, management, audit, and hands-on delivery as defined in the applicable Statement of Work. Work outside the agreed scope will be handled through a written change order or a new Statement of Work.
Unless otherwise stated in the Agreement, services are billed at the Firm’s standard rate with no minimums or retainers. Engagements are typically invoiced fifty percent to start and fifty percent on delivery, on Net-15 terms. Specific rates, milestones, and payment terms are defined in the Statement of Work.
Professional consulting services provided by The Love Group, LLC are exempt from Virginia sales tax. Under Virginia law, charges for professional and personal services that do not involve the sale of tangible personal property are generally not subject to the Virginia retail sales and use tax (see 23VAC10-210-4040).
Engagements depend on timely cooperation. The client agrees to provide accurate information, reasonable access to relevant people and systems, and timely decisions and approvals. Delays or incomplete information may affect timelines, outcomes, and fees.
The Firm commits to professional, diligent execution, not a specific outcome. Results may vary based on individual circumstances, market conditions, the accuracy and completeness of information provided, regulatory factors outside the Firm’s control, and the client’s level of engagement. The Firm does not guarantee award of any contract, certification, partner tier, funding, or revenue target.
All advisory engagements are standalone. The Firm is an independent business. Where an engagement involves a third-party ecosystem (such as the AWS Partner Network or other technology, platform, or partner programs), the Firm provides independent advisory and execution services within that ecosystem and is not authorized to speak for, bind, or act on behalf of any third party beyond rights expressly granted to it. The client remains responsible for its own agreements, registrations, and obligations with such third parties. See the trademark and independence notice in the footer below.
Each party agrees to protect the other’s non-public business information disclosed during an engagement and to use it only for purposes of the engagement. Specific confidentiality and data-handling terms are set out in the applicable Agreement.
Ownership and license of deliverables are defined in the applicable Statement of Work. Unless otherwise agreed, the Firm retains ownership of its pre-existing methods, templates, and know-how, and grants the client the rights needed to use the deliverables for their intended purpose.
Either party may terminate an engagement as provided in the signed Agreement. Upon termination, the client remains responsible for fees for work performed and authorized expenses incurred through the termination date.
To the fullest extent permitted by law, the Firm’s total liability arising out of or related to an engagement will not exceed the fees paid for that engagement, and the Firm will not be liable for indirect, incidental, consequential, or special damages. The specific limitation for any engagement is set out in the applicable Agreement.
Engagements and these Engagement Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws principles. The exclusive venue and jurisdiction for any dispute shall be the state and federal courts located in or serving Prince William County, Virginia, including the Circuit Court of Prince William County, and you consent to the personal jurisdiction of those courts, unless the signed Agreement specifies otherwise. The Love Group, LLC is a Virginia limited liability company headquartered in Gainesville, Prince William County, Virginia.
To discuss an engagement, email tlg@thelovegrp.com, book a discovery call, or write to The Love Group, LLC, 14179 Snickersville Drive, Gainesville, VA 20155.